Data Sources Overview

Resplendent Data pulls from your business tools and databases. This section covers what you can connect and how to manage those connections.

Types of data sources

1. Cloud integrations

Direct API connections to common business apps. These are pre-configured to sync the data you’ll actually use.

PSA/ITSM: ConnectWise Manage, Autotask, HaloPSA
Monitoring / RMM: Liongard, NinjaOne
IoT / Telemetry: Motion.cloud
Phone systems: 3CX
CRM: Salesforce
Accounting: QuickBooks Online, Wave Financial
Project management: ClickUp
Office: Google Sheets

2. Database connections

Connect directly to your own databases.

PostgreSQL, MySQL, Microsoft SQL Server, IBM DB2

3. On-premise and local sources

For systems that aren’t accessible from the cloud, we have a Sync Agent.

QuickBooks Desktop: Sync your desktop accounting data
Private databases: Connect to databases behind a firewall

How syncing works

The data flow

Source App/Database → Integration → Datasets → Widgets

Connect: Authenticate with your source
Initial sync: We pull your historical data (can take a while for large accounts)
Automated refresh: The system checks for changes based on your tier’s refresh rate

Refresh rates by tier

Tier	Refresh rate
Free Forever	60 minutes
Starter	15 minutes
Professional	60 seconds
Business / Starship	60 seconds

Connecting a new source

Step 1: Open the integrations page

Click Settings in the sidebar
Select Integrations

Step 2: Connect and authenticate

Find your integration in the gallery
Click Connect on the card
Follow the prompts to sign in via OAuth or enter your API credentials

Step 3: Select datasets

Once connected, you’ll see all available tables from that source. Pick the ones you want and click Start Sync.

Managing existing connections

Your active connections live in Settings → Integrations.

Monitor status: See if a connection is healthy or has an auth error
Update credentials: If your API key changes, update it here without breaking your widgets
Disconnect: Removes the integration and stops syncing

Enabling and disabling integrations

You can temporarily disable an integration without disconnecting it. This is useful when:

A source is undergoing maintenance and you want to pause syncs
You need to stop data from a test or sandbox environment
You want to preserve existing datasets and dashboards but stop updates

What happens when an integration is disabled

Syncing stops: No new data is pulled from the source
Existing data stays: Datasets and dashboards built from the integration remain intact
Dataset status changes: Datasets from a disabled source show a Disabled status in the dataset list
Resync is blocked: You cannot manually resync datasets from a disabled source
New datasets are blocked: You cannot create new datasets from a disabled integration

How to disable or enable an integration

Integration status is managed through the API. Use the POST /set-integration-status endpoint to toggle the is_disabled flag.

There is no UI toggle for this in the app. If you need to disable or re-enable an integration, make an API call with your credentials:

curl -X POST "https://app.resplendentdata.com/api/v1/set-integration-status" \
  -u "YOUR_CREDENTIAL_ID:YOUR_CREDENTIAL_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "wl_customer_id": "12345",
    "wl_env_id": "us10",
    "integrations": [
      {"source_uuid": "your-source-uuid", "is_disabled": true}
    ]
  }'

To re-enable, set is_disabled to false.

Identifying disabled integrations in the UI

When creating or editing a dataset, disabled integrations appear in the source selector with reduced opacity and a (Disabled) label. They cannot be selected.

In the dataset list, disabled sources show:

Status: Disabled
Color: Gray (basic)
Tooltip: “This dataset’s integration has been disabled. Syncing is paused until the integration is re-enabled.”