Tier Limits
The tier limits page shows how much of your subscription you’re using. Check it to see if you’re approaching any limits and need to upgrade or clean up.
Understanding tier limits
Section titled “Understanding tier limits”Each subscription tier comes with specific resource limits. The tier limits page shows exactly how much of each resource you’re using.
Resources tracked
Section titled “Resources tracked”| Resource | Description |
|---|---|
| Users | Number of team members in your account |
| Integrations | Connected data sources |
| Datasets | Total Datasets (including Query, Modified, and Joined Datasets) |
| Dashboards | Dashboards created |
| Widgets | Total widgets across all dashboards |
| Filter variables | Dynamic filter variables configured |
| AI Credits | Included Weekly AI Credit Allowance and purchased AI capacity |
Reports use PDF-first Stamp Report / Report History. There is no Hydrated Reports capacity limit on Tier Limits.
Accessing tier limits
Section titled “Accessing tier limits”- Open Settings from the main navigation
- Select Tier Limits in the Company section
Reading the usage display
Section titled “Reading the usage display”Progress bars
Section titled “Progress bars”Each resource shows:
- Current usage: how many you’re currently using
- Limit: maximum allowed for your tier
- Percentage: visual progress bar showing usage
Color indicators
Section titled “Color indicators”- Green: plenty of capacity remaining (> 50%)
- Yellow: getting close to limit (25-50% remaining)
- Red: near or at limit (< 25% remaining)
Managing your usage
Section titled “Managing your usage”When approaching limits
Section titled “When approaching limits”If you’re close to a limit, you have several options:
-
Upgrade your tier: Get instant access to higher limits
- Go to Settings → Billing
- Review the recommendation in Overview
- Select an available plan upgrade, or contact the reseller shown for a reseller-managed base plan
- In a white-label deployment, contact your partner’s account manager instead
-
Clean up unused resources:
- Delete old dashboards you no longer need
- Remove unused datasets
- Archive inactive users
-
Optimize current usage:
- Consolidate similar dashboards
- Use modified datasets to reduce raw dataset count
- Share dashboards instead of duplicating them
Soft vs hard limits
Section titled “Soft vs hard limits”Some limits are soft limits - you’ll get warnings but functionality won’t immediately stop. Others are hard limits - you can’t exceed them without upgrading.
AI capacity
Section titled “AI capacity”AI capacity has two parts:
- Weekly AI Credit Allowance is the recurring amount included with the subscription tier, plus any active AI Add-On. It resets weekly and unused allowance does not roll over.
- One-Off AI Credits are purchased separately for overflow. They roll over across weekly periods until their AI Credit Expiration, one year after purchase.
The Settings → AI Assistant → Billing & Credits page separates these values in AI Credit Availability so admins can see the weekly allowance, usable One-Off AI Credits, Reserved One-Off AI Credits, and any Credit Expiration Warning.
Tier comparison
Section titled “Tier comparison”For a complete comparison of what’s included in each tier, see Subscription tiers.
Quick reference
Section titled “Quick reference”| Tier | Users | Integrations | Datasets | Dashboards | Widgets | Filter variables | Weekly AI Credit Allowance |
|---|---|---|---|---|---|---|---|
| Free Forever | 1 | 1 | 6 | 2 | 10 | 0 | 100 |
| Starter | 5 | 2 | 40 | Unlimited | 40 | 3 | 500 |
| Professional | 15 | 5 | 120 | Unlimited | 150 | 10 | 1,200 |
| Business | 30 | 12 | 240 | Unlimited | 400 | 50 | 2,400 |
| Starship | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | Custom |
Best practices
Section titled “Best practices”Regular monitoring
Section titled “Regular monitoring”- Check tier limits monthly
- Review before adding new team members
- Monitor before starting major projects
Planning for growth
Section titled “Planning for growth”- Track usage trends over time
- Upgrade before hitting limits to avoid disruptions
- Consider annual billing for savings when upgrading
Resource optimization
Section titled “Resource optimization”- Use templates to create dashboards efficiently
- Leverage modified datasets to reduce dataset count
- Archive rather than delete when possible
Troubleshooting
Section titled “Troubleshooting”“Approaching limit” warnings
Section titled ““Approaching limit” warnings”You’ll see warnings in the UI when you’re close to limits. Either clean up resources or upgrade your tier. In a white-label deployment, contact your partner’s account manager to upgrade.
Cannot add new resource
Section titled “Cannot add new resource”If you can’t add something (new user, integration, etc.):
- Check tier limits to see which resource is at capacity
- Either remove existing resources or upgrade your tier (in a white-label deployment, contact your partner’s account manager)
Usage not updating
Section titled “Usage not updating”Usage statistics update in real-time, but there may be a slight delay:
- Wait a few minutes and refresh
- Log out and back in
- Contact support if issues persist