Billing & Payments
Resplendent Data uses Stripe for payment processing. This guide covers managing subscriptions, updating payment methods, and accessing billing history.
Accessing your billing portal
Section titled “Accessing your billing portal”All billing happens through a secure customer portal.
- Click Company in the sidebar
- Select Subscription
- Click Manage Subscription (redirects to Stripe)
What you can do in the billing portal
Section titled “What you can do in the billing portal”1. Update payment methods
Section titled “1. Update payment methods”- Add new credit or debit cards
- Change your default payment method
- Remove old or expired cards
2. Manage subscription plans
Section titled “2. Manage subscription plans”- View your current plan and billing cycle
- Switch between monthly and annual billing
- Cancel or pause your subscription
3. Billing history & invoices
Section titled “3. Billing history & invoices”- View all past transactions
- Download PDF invoices
- Update billing email or address
Billing cycles and proration
Section titled “Billing cycles and proration”Monthly vs. annual
Section titled “Monthly vs. annual”- Monthly: Pay as you go, no long-term commitment
- Annual: Pay upfront for a discount
Failed payments and grace periods
Section titled “Failed payments and grace periods”If a payment fails (expired card, etc.), there’s a 14-day grace period:
- You get an automated email about the failure
- Your account stays fully active during the grace period
- Stripe retries the charge several times over 14 days
- If not resolved by then, your account is temporarily locked until you add a valid payment method
Troubleshooting billing issues
Section titled “Troubleshooting billing issues””Manage Subscription” button is missing
Section titled “”Manage Subscription” button is missing”Only Admin users can access billing. Check your role in Company → Users.
Incorrect charge on invoice
Section titled “Incorrect charge on invoice”Don’t file a dispute with your bank immediately—that can trigger an automated account lockout. Instead, contact support@resplendentdata.com and we’ll resolve it within 24 hours.