Billing Center
Resplendent Data uses Stripe for payment processing while keeping customer billing workflows inside Resplendent.
Accessing the Billing Center
Section titled “Accessing the Billing Center”Company Admins can open the Company-scoped Billing Center:
- Go to Settings in the sidebar
- Select Billing
The legacy Subscription link also redirects to the Billing Center. Resplendent does not send customers to the Stripe Customer Portal.
What you can do in the Billing Center
Section titled “What you can do in the Billing Center”1. Update payment methods
Section titled “1. Update payment methods”- Add new credit or debit cards
- Change your default payment method
- Remove old or expired cards
2. Manage subscription plans
Section titled “2. Manage subscription plans”- View your current plan and billing cycle
- Switch between monthly and annual billing
- Change or cancel your subscription when your Company owns the base-plan billing
Companies on Starship — Contract managed see the base plan as read-only. Base-plan upgrades, downgrades, and cancellation are not available from Billing Center. AI capacity purchases remain available.
3. Billing history & invoices
Section titled “3. Billing history & invoices”- View all past transactions
- Download PDF invoices
- Update the Billing Contact Email or billing address
Direct-billing Client Companies receive the same controls as other direct customers. A reseller-billed Client Company on Starter through Business sees who manages its base plan and should contact that reseller for base-plan billing changes. On Starship, the Client Company sees Starship — Contract managed instead. Reseller-billed Client Companies can still manage their own AI capacity purchases.
Starship for reseller-billed Client Companies
Section titled “Starship for reseller-billed Client Companies”Resellers request Starship for a Client Company from the Reseller Portal, not from that Company’s Billing Center. Resplendent reviews the request and sets the contract price. While a request is pending, the reseller sees a pending status on the Client Company.
A Client Company whose base plan is billed directly—not through reseller billing—must switch to reseller billing before a reseller can request Starship.
Billing cycles and proration
Section titled “Billing cycles and proration”Monthly vs. annual
Section titled “Monthly vs. annual”- Monthly: Pay as you go, no long-term commitment
- Annual: Pay upfront for a discount
AI capacity billing
Section titled “AI capacity billing”Paid Companies can add AI capacity from Settings → Billing or Settings → AI Assistant → Billing & Credits. In a white-label deployment, contact your partner’s account manager to manage AI capacity.
AI Add-Ons
Section titled “AI Add-Ons”An AI Add-On increases the Company’s Weekly AI Credit Allowance in 1,000-credit increments.
- Confirmed increases apply to the current weekly allowance immediately.
- Decreases and cancellations take effect at the next monthly renewal.
- The monthly add-on price is based on four weeks of the selected weekly increase at the current AI Credit Price.
- AI Add-Ons end when the Company’s paid subscription ends.
One-Off AI Credits
Section titled “One-Off AI Credits”One-Off AI Credits are manually purchased overflow capacity for unusually heavy weeks.
- One-Off AI Credits are purchased in 1,000-credit increments.
- Credits become available only after payment confirmation.
- A confirmed purchase creates a One-Off Credit Batch with its own remaining amount and expiration date.
- One-Off AI Credits roll over across weekly periods until their AI Credit Expiration, one year after purchase.
- Eric consumes One-Off AI Credits only after the Weekly AI Credit Allowance is exhausted.
Failed payments and grace periods
Section titled “Failed payments and grace periods”If a payment fails (expired card, etc.), there’s a 14-day grace period:
- You get an automated email about the failure
- Your account stays fully active during the grace period
- Stripe retries the charge several times over 14 days
- If not resolved by then, your account is temporarily locked until you add a valid payment method
During a Payment Grace Period, existing One-Off AI Credits remain usable. If paid status ends, remaining One-Off AI Credits become Reserved One-Off AI Credits instead of being deleted. Reserved credits can become usable again if paid status returns before their original AI Credit Expiration.
Troubleshooting billing issues
Section titled “Troubleshooting billing issues”Billing controls are unavailable
Section titled “Billing controls are unavailable”Only Admin users can access financial billing details. A reseller-billed Client Company on Starter through Business should contact its named reseller for base-plan changes. On Starship — Contract managed, the base plan cannot be changed from Billing Center.
Incorrect charge on invoice
Section titled “Incorrect charge on invoice”Don’t file a dispute with your bank immediately—that can trigger an automated account lockout. Instead, contact support@resplendentdata.com and we’ll resolve it within 24 hours.