Billing Center

Resplendent Data uses Stripe for payment processing while keeping customer billing workflows inside Resplendent.

Accessing the Billing Center

Company Admins can open the Company-scoped Billing Center:

Go to Settings in the sidebar
Select Billing

The legacy Subscription link also redirects to the Billing Center. Resplendent does not send customers to the Stripe Customer Portal.

What you can do in the Billing Center

1. Update payment methods

Add new credit or debit cards
Change your default payment method
Remove old or expired cards

2. Manage subscription plans

View your current plan and billing cycle
Switch between monthly and annual billing
Change or cancel your subscription when your Company owns the base-plan billing

3. Billing history & invoices

View all past transactions
Download PDF invoices
Update the Billing Contact Email or billing address

Direct-billing Client Companies receive the same controls as other direct customers. A reseller-billed Client Company sees who manages its base plan and should contact that reseller for base-plan billing changes; it can still manage its own direct AI purchases.

Billing cycles and proration

Monthly vs. annual

Monthly: Pay as you go, no long-term commitment
Annual: Pay upfront for a discount

AI capacity billing

Paid Companies can add AI capacity from Settings → Billing or Settings → AI Assistant → Billing & Credits. In a white-label deployment, contact your partner’s account manager to manage AI capacity.

AI Add-Ons

An AI Add-On increases the Company’s Weekly AI Credit Allowance in 1,000-credit increments.

Confirmed increases apply to the current weekly allowance immediately.
Decreases and cancellations take effect at the next monthly renewal.
The monthly add-on price is based on four weeks of the selected weekly increase at the current AI Credit Price.
AI Add-Ons end when the Company’s paid subscription ends.

One-Off AI Credits

One-Off AI Credits are manually purchased overflow capacity for unusually heavy weeks.

One-Off AI Credits are purchased in 1,000-credit increments.
Credits become available only after payment confirmation.
A confirmed purchase creates a One-Off Credit Batch with its own remaining amount and expiration date.
One-Off AI Credits roll over across weekly periods until their AI Credit Expiration, one year after purchase.
Eric consumes One-Off AI Credits only after the Weekly AI Credit Allowance is exhausted.

Failed payments and grace periods

If a payment fails (expired card, etc.), there’s a 14-day grace period:

You get an automated email about the failure
Your account stays fully active during the grace period
Stripe retries the charge several times over 14 days
If not resolved by then, your account is temporarily locked until you add a valid payment method

During a Payment Grace Period, existing One-Off AI Credits remain usable. If paid status ends, remaining One-Off AI Credits become Reserved One-Off AI Credits instead of being deleted. Reserved credits can become usable again if paid status returns before their original AI Credit Expiration.

Troubleshooting billing issues

Billing controls are unavailable

Only Admin users can access financial billing details. A reseller-billed Client Company must contact its named reseller for base-plan changes.

Incorrect charge on invoice

Don’t file a dispute with your bank immediately—that can trigger an automated account lockout. Instead, contact support@resplendentdata.com and we’ll resolve it within 24 hours.