Billing & Payments
Resplendent Data uses Stripe for payment processing. This guide covers managing subscriptions, updating payment methods, and accessing billing history.
Accessing your billing portal
Section titled “Accessing your billing portal”All billing happens through a secure customer portal.
- Go to Settings in the sidebar
- Select Subscription
- Click Manage Subscription (redirects to Stripe)
What you can do in the billing portal
Section titled “What you can do in the billing portal”1. Update payment methods
Section titled “1. Update payment methods”- Add new credit or debit cards
- Change your default payment method
- Remove old or expired cards
2. Manage subscription plans
Section titled “2. Manage subscription plans”- View your current plan and billing cycle
- Switch between monthly and annual billing
- Cancel or pause your subscription
3. Billing history & invoices
Section titled “3. Billing history & invoices”- View all past transactions
- Download PDF invoices
- Update billing email or address
Billing cycles and proration
Section titled “Billing cycles and proration”Monthly vs. annual
Section titled “Monthly vs. annual”- Monthly: Pay as you go, no long-term commitment
- Annual: Pay upfront for a discount
AI capacity billing
Section titled “AI capacity billing”Paid Companies can add AI capacity from Settings → Subscription or Settings → AI Assistant → Billing & Credits.
AI Add-Ons
Section titled “AI Add-Ons”An AI Add-On increases the Company’s Weekly AI Credit Allowance in 1,000-credit increments.
- Confirmed increases apply to the current weekly allowance immediately.
- Decreases and cancellations take effect at the next monthly renewal.
- The monthly add-on price is based on four weeks of the selected weekly increase at the current AI Credit Price.
- AI Add-Ons end when the Company’s paid subscription ends.
One-Off AI Credits
Section titled “One-Off AI Credits”One-Off AI Credits are manually purchased overflow capacity for unusually heavy weeks.
- One-Off AI Credits are purchased in 1,000-credit increments.
- Credits become available only after payment confirmation.
- A confirmed purchase creates a One-Off Credit Batch with its own remaining amount and expiration date.
- One-Off AI Credits roll over across weekly periods until their AI Credit Expiration, one year after purchase.
- Eric consumes One-Off AI Credits only after the Weekly AI Credit Allowance is exhausted.
Failed payments and grace periods
Section titled “Failed payments and grace periods”If a payment fails (expired card, etc.), there’s a 14-day grace period:
- You get an automated email about the failure
- Your account stays fully active during the grace period
- Stripe retries the charge several times over 14 days
- If not resolved by then, your account is temporarily locked until you add a valid payment method
During a Payment Grace Period, existing One-Off AI Credits remain usable. If paid status ends, remaining One-Off AI Credits become Reserved One-Off AI Credits instead of being deleted. Reserved credits can become usable again if paid status returns before their original AI Credit Expiration.
Troubleshooting billing issues
Section titled “Troubleshooting billing issues””Manage Subscription” button is missing
Section titled “”Manage Subscription” button is missing”Only Admin users can access billing. Check your role in Settings → Team & Access.
Incorrect charge on invoice
Section titled “Incorrect charge on invoice”Don’t file a dispute with your bank immediately—that can trigger an automated account lockout. Instead, contact support@resplendentdata.com and we’ll resolve it within 24 hours.